Privacy Policy

CertiDocs, service operated by [to be completed — legal entity being established]. Email: info@certidocs.be Website: https://www.certidocs.be

We collect the following data: • Contact form: name, email address, phone number (optional), message • Online chat: name, email address, phone number (optional), document type, source and target languages, urgency level • Analytics: anonymised browsing data via Google Analytics (pages visited, session duration, device) • Technical cookies: cookies required for site operation (Cloudflare Turnstile)

Your data is processed to: • Respond to your quote requests and certified translation enquiries • Connect you with a suitable sworn translator • Improve our services through anonymised traffic analysis • Ensure site security (anti-spam protection via Cloudflare Turnstile)

The processing of your data is based on: • Your consent (contact form, chat) • Our legitimate interest (analytics, site security) • Performance of a contract or pre-contractual measures (quote request)

The site uses the following cookies: • Google Analytics (GA4): anonymised audience measurement — retention 14 months • Cloudflare Turnstile: anti-spam protection — session cookie • Functional cookies: language preference — retention 1 year You can manage your cookie preferences in your browser settings.

We use the following sub-processors: • Vercel Inc. (USA) — Website hosting • Supabase Inc. (USA) — Database • Resend Inc. (USA) — Transactional email delivery • Cloudflare Inc. (USA) — Security and CDN • OpenAI Inc. (USA) — AI chat assistance • Google LLC (USA) — Analytics These sub-processors have appropriate safeguards (standard contractual clauses, certifications) to ensure the protection of your data in accordance with GDPR.

• Contact data: 3 years after the last exchange • Analytics data: 14 months (anonymised) • Cookies: see the specific duration of each cookie above

Under the General Data Protection Regulation (GDPR), you have the following rights: • Right of access: obtain a copy of your personal data • Right of rectification: correct inaccurate data • Right to erasure: request deletion of your data • Right to portability: receive your data in a structured format • Right to object: object to the processing of your data • Right to restriction: restrict the processing of your data To exercise your rights, contact us at info@certidocs.be. We will respond within 30 days. You also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA): https://www.dataprotectionauthority.be

This privacy policy may be updated. The date of the last modification is indicated below. Last updated: February 2026