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Terms of Service

Terms governing the use of our services

1. Service description

CertiDocs (www.certidocs.be) is an online service that connects individuals or professionals who need a certified translation with sworn translators registered with the FPS Justice in Belgium. CertiDocs is operated by [to be completed — legal entity being established].

2. Acceptance of terms

Use of the site and its services (contact form, online chat, quote request) implies full acceptance of these terms of service. If you do not accept these terms, please do not use the site.

3. Description of services

CertiDocs offers the following services: • Connection with sworn translators in Belgium • Free quote request for certified translations • Virtual assistant (chatbot) to guide your translation requests • Information on sworn translators by province, city, document type and language pair CertiDocs is not a translation agency and does not directly perform translations. Translations are carried out by independent sworn translators.

4. Chatbot usage

The CertiDocs chatbot is an AI-powered assistance tool. It is designed to guide your requests and facilitate connection with a sworn translator. • Chatbot responses are provided for informational purposes and do not constitute legal advice • Information collected via the chatbot (document type, languages, contact details) is used exclusively to process your request • CertiDocs does not guarantee the complete accuracy of automated responses

5. User obligations

The user agrees to: • Provide accurate and up-to-date information in forms • Not use the site for unlawful purposes or contrary to public order • Not attempt to disrupt the operation of the site • Respect CertiDocs' intellectual property rights

6. Limitation of liability

CertiDocs strives to provide accurate and up-to-date information on the site. However: • CertiDocs does not guarantee the accuracy, completeness or currency of published information • CertiDocs cannot be held liable for the services of independent sworn translators • CertiDocs cannot be held liable for direct or indirect damages resulting from use of the site • Data on translators comes from public sources and may contain inaccuracies

7. Intellectual property

All content on the CertiDocs website (text, graphics, logo, images, structure) is protected by copyright. Any unauthorized reproduction, distribution or use is prohibited without prior written consent from CertiDocs.

8. Applicable law and jurisdiction

These terms are governed by Belgian law. In the event of a dispute, the courts of Brussels shall have exclusive jurisdiction, subject to the application of mandatory consumer protection rules.

9. Changes

CertiDocs reserves the right to modify these terms at any time. Changes take effect upon publication on the site. Last updated: February 2026